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FAQ's


1. WHAT ARE THE MOST LUCRATIVE WORK PATTERNS?

As a self-employed driver, you have complete flexibility as to when, where and how often you choose to accept bookings. The timings and locations selected by you will affect the amount of fares you are able to collect and therefore your earnings.

As a guide, many drivers find that the more lucrative hours tend to be evenings and weekends, with late Saturday nights / Sunday mornings providing the highest levels of unmet demand for transportation services. Regions often associated with unmet demand include Liverpool City Centre, its immediate surrounding areas and the South End of Liverpool.

The weather and special events such as Mother's Day, Derby Day and Christmas for example also have a significant bearing on your earning potential.


2. HOW DOES THE SYSTEM DETERMINE WHICH DRIVER TO ASSIGN TO EACH BOOKING?

The MTData dispatch system utilised by Delta is designed to queue drivers fairly whenever and wherever the availability of drivers exceeds demand from passengers and to queue passengers fairly whenever and wherever demand from passengers exceeds the supply of available drivers.

Each dispatch area operates unique dispatch rules that are determined by the geography and characteristics associated with that particular part of Merseyside.

Drivers may therefore be offered bookings more often and in closer proximity to them whilst in busier, densely populated urban areas than they might expect from peaceful, empty rural districts.

More often than not, bookings are assigned to whichever driver within 0.4 miles has been waiting for a booking the longest. If there are no drivers available within 0.4 miles the booking is assigned to the first driver within 1.2 miles to manually request the booking off the "cover screen" of their in-vehicle data terminal.


3. WHAT DOES "GOT WRONG FARE" MEAN?

You may notice from time to time bookings with the message "GOT WRONG FARE" attached to them.

This means that the driver who originally accepted this booking and to whom it was dispatched collected the wrong passenger/s in error. Whenever you accept one of these bookings we ask that you treat it as urgent and ensure that this time you pick up the correct people. The "GOT WRONG FARE" flag assigned to such bookings gives you the heads up whilst automatically assigning it a higher "fast tag" priority to jump the dispatch queue.

Understandably, passengers become very frustrated if they see someone else getting into their taxi. Delta appreciates that it must also be equally frustrating for drivers arriving to a pick up only to discover that their passengers have already been picked up by another driver.

We therefore recommend that you make every effort to identify the correct passenger and pick up the booking dispatched to you, and not somebody else's.


4. WHAT ARE THE LETTERS AFTER A JOB ON COVER?

These letters refer to "conditions" which may be assigned to a booking and fall into one of three types:

• Driver Conditions are special requests made by passengers for a driver with certain qualifications (such as Visual Impairment training) or a driver who has agreed to carry cats or dogs for example

• Vehicle Conditions are special requests made by passengers for a specific vehicle type, such as an estate car or a saloon car. Passengers with hip replacements will for example often request a saloon car as they find higher base people carriers difficult to step up into

• Job Conditions are assigned to account work, web bookings or school runs so that they can automatically receive the higher grading appropriate for that type of booking

The full list of driver, vehicle and job conditions are listed below, along with the code letters you will see to the right of the job on cover, advising you of the special condition attached. Your cover screen will only display the jobs for which you/your vehicle are suitable for.. Saloon car drivers will therefore never see 'E' next to bookings on their cover screen. With this in mind we request that you keep Delta informed of any changes to your qualifications or vehicle which affect you or your vehicle's suitability for certain bookings.

Code Name Description
H Hatchback Customer requires a hatchback vehicle
E Estate Customer requires a hatchback or estate car
D Dog Customer wants to carry a dog
W 4-Seater Customer wants a saloon car (not a people carrier)
M Man Air Fixed price Manchester Airport run
O Account Friendly Customer has booked on account
X Executive Driver Customer has requested an executive driver or car
CA Cat Customer wants to carry a cat
L Long Distance Job will be a long distance journey and may take some time to complete
R Registered Home Customer pressed 1 to automatically book a DELTA
S Delta Staff Customer is a staff member
P Free Phone Sefton Booking was made via a free phone in sefton
SR School Run Booking is a regular for a pick up or drop off at a school
T Organ Transportation Job is going to carry a medical specimen
REG Regular Booking Booking is an automatic entry into the system for a regular journey
B Web Booking Booking has been entered via the app or web booker
I Visually Impared Customer will be visually impared
V SOVA Driver must be SOVA qualified
Q Qualified Driver must be qualified in SOVA, Visually Impared and Organ Transportation
DA Deaf Awareness Drivers need to have taken the deaf awareness course
G Got Wrong Fare Previous driver took the wrong fare so customer is on priority
PA Assistant Booking where the customer has a personal assistant
PL Free Phones Liverpool Booking was made via a free phone in Liverpool
SUB Sub Contracted Booking Booking was sub contracted from another company
BBO Been Back On After 20 minutes with no answer the booking was cancelled and the customer has been back on
F Card Friendly Drivers with the ability to be paid via a bank card
PP Pay Pal Booking payment to be made via Pay Pal
LP Lost Property Booking is to take lost property back to a customer
A Contactless Pay Payment to be made via a form of contactless payment
C Cash Payment to be made in the form of cash


5. WHAT DOES 9/41 MEAN BEFORE A ROAD NAME?

The number before the slash is the unit, flat, apartment or room number.

Flat B of 100 Alexander Road might therefore be displayed as B/100 Alexander Road.

Room 12 of the Signature Hotel (56 Stanley Street) may therefore be displayed as 12/56 Stanley Street.


6. WHY IS A BOOKING SOMETIMES OFFERED TO AND ACCEPTED BY A DRIVER AND THEN IMMEDIATELY CANCELLED

This mostly happens because just as the call taker hits 'SEND' the passenger adds "And I've got a little dog with me", or "I won't actually need it for another 20 minutes", or "Sorry, that's where I'm going TO, where you need to pick me up is here instead"

With call takers primed for speed as well as accuracy it's a regular occurrence for booking amendments to be relayed to the operator only AFTER the booking has already been submitted, so don't worry, it's nothing personal.