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FAQ's


1. WHAT ARE THE MOST LUCRATIVE WORK PATTERNS?

As a self-employed driver, you have complete flexibility as to when, where and how often you choose to accept bookings. The timings and locations selected by you will affect the amount of fares you are able to collect and therefore your earnings.

As a guide, many drivers find that the more lucrative hours tend to be evenings and weekends, with late Saturday nights / Sunday mornings providing the highest levels of unmet demand for transportation services. Regions often associated with unmet demand include Liverpool City Centre, its immediate surrounding areas, the Wirral and the South End of Liverpool.

As a driver you will have access to a Driver Advisor who can analyse your current working hours and compare them with the most lucrative hours in the previous week. Your Driver Advisor can also analyse where you worked and compare that with the areas of the highest and lowest unmet demand.

Here are some examples of the reports a Driver Advisor can use.

Work Pattern 1

The driver above will earn far more per hour than the driver below (red=high unmet demand blue=low)

Work Pattern 2

Below this driver is working a wide area and doing plenty of work in the Areas with High unmet demand (Red)

Work Pattern 3 Work Pattern 4

The above driver is limiting himself to a small geographical area, rarely if ever goes into an area with high unmet demand so is probably working many more hours to achieve the same earnings as the first driver.

Any driver wishing to have these reports produced for them should see the Driver Advisor available at Delta HQ from 10am – 3pm on Monday and Friday every week. Once a driver has registered with a Driver Advisor, these reports can be emailed each week.

The weather and special events such as Mother's Day, Derby Day and Christmas for example also have a significant bearing on your earning potential.


2. HOW DOES THE SYSTEM DETERMINE WHICH DRIVER TO ASSIGN TO EACH BOOKING?

The MTData dispatch system utilised by Delta is designed to queue drivers fairly whenever and wherever the availability of drivers exceeds demand from passengers and to queue passengers fairly whenever and wherever demand from passengers exceeds the supply of available drivers.

Each dispatch area operates unique dispatch rules that are determined by the geography and characteristics associated with that particular part of Merseyside.

Drivers may therefore be offered bookings more often and in closer proximity to them whilst in busier, densely populated urban areas than they might expect from peaceful, empty rural districts.

More often than not, bookings are assigned to whichever driver within 0.4 miles has been waiting for a booking the longest. If there are no drivers available within 0.4 miles the booking is assigned to the first driver within 1.2 miles to manually request the booking off the "cover screen" of their in-vehicle data terminal.


3. WHAT DOES "GOT WRONG FARE" MEAN?

You may notice from time to time bookings with the message "GOT WRONG FARE" attached to them.

This means that the driver who originally accepted this booking and to whom it was dispatched collected the wrong passenger/s in error. Whenever you accept one of these bookings we ask that you treat it as urgent and ensure that this time you pick up the correct people. The "GOT WRONG FARE" flag assigned to such bookings gives you the heads up whilst automatically assigning it a higher "fast tag" priority to jump the dispatch queue.

Understandably, passengers become very frustrated if they see someone else getting into their taxi. Delta appreciates that it must also be equally frustrating for drivers arriving to a pick up only to discover that their passengers have already been picked up by another driver.

We therefore recommend that you make every effort to identify the correct passenger and pick up the booking dispatched to you, and not somebody else's.


4. WHAT ARE THE LETTERS AFTER A JOB ON COVER?

You may occasionally see jobs on cover with an L or an M after the address.

M is a Fixed Price Manchester Airport Job (See prices section HERE for further details) and L is a long distance job. Long distance jobs are not fixed price and are charged according to distance.

We display these specific conditions on the cover channels as drivers need to make an informed decision about time before they press to accept the job.

5. WHAT DOES 9/41 MEAN BEFORE A ROAD NAME?

The number before the slash is the unit, flat, apartment or room number.

Flat B of 100 Alexander Road might therefore be displayed as B/100 Alexander Road.

Room 12 of the Signature Hotel (56 Stanley Street) may therefore be displayed as 12/56 Stanley Street.


6. WHY IS A BOOKING SOMETIMES OFFERED TO AND ACCEPTED BY A DRIVER AND THEN IMMEDIATELY CANCELLED

This mostly happens because just as the call taker hits 'SEND' the passenger adds "And I've got a little dog with me", or "I won't actually need it for another 20 minutes", or "Sorry, that's where I'm going TO, where you need to pick me up is here instead"

With call takers primed for speed as well as accuracy it's a regular occurrence for booking amendments to be relayed to the operator only AFTER the booking has already been submitted, so don't worry, it's nothing personal.